Intermittent Service Degradation – Portal, Console, & SpyCloud.com

Incident Report for SpyCloud

Resolved

The behavior tied to today's Cloudflare incident has been resolved. All websites have been restored.
Posted Nov 18, 2025 - 12:02 CST

Monitoring

We are currently experiencing intermittent service disruptions affecting the following front-end websites:
- portal.spycloud.com
- console.spycloud.com
- spycloud.com
Access to these systems may work temporarily and then drop, with availability fluctuating.

This behavior appears to be tied to an ongoing Cloudflare incident that they have acknowledged and are actively investigating. The issue is impacting multiple customers on their network. We will continue to monitor and provide updates as more information becomes available.

API Status:
All SpyCloud APIs are currently operating normally and are not impacted by this issue.
Posted Nov 18, 2025 - 06:25 CST
This incident affected: Websites (Customer Portal, spycloud.com, Cybercrime Analytics Portal).