SP API v2 Outage false alarm

Incident Report for SpyCloud

Resolved

SP API v2 Outage false alarm

ISSUE SUMMARY

This alert was caused by a bad api check that controls the status page alerts. Expired credentials triggered a failure that was resolved immediately after reactivating them. There was no impact on customers, all services were operating throughout the alarm window.

Incident Duration:
Start Time: 12:00pm CST
End Time: 12:20pm CST
Impact: no impact on operations
Root Cause: expired status check credentials

Posted Jul 10, 2021 - 12:00 CDT